Shipping Policy

Order Processing

Orders are processed after payment has been successfully received. Once your order has been prepared and dispatched, you will receive a shipping confirmation. Processing times may vary during public holidays, peak seasons, or promotional periods.

Shipping Destinations

We currently ship to the following destinations:

• Oman
• Saudi Arabia
• United Arab Emirates
• Bahrain
• Kuwait
• Qatar
• Jordan
• Australia
• Germany
• New Zealand
• Singapore
• South Africa
• United Kingdom
• France
• United States

If your country is not listed during checkout, please contact us at info@toptanoor.com for assistance.

Delivery Times

Estimated delivery times are as follows:

• Oman: Express delivery.
• Saudi Arabia & United Arab Emirates: Approximately 3-5 business days.
• New Zealand: Approximately 5-8 business days.
• Singapore: Approximately 5-8 business days.
• Other international destinations: Delivery times vary depending on the destination and shipping carrier.

Please note that delivery estimates are not guaranteed and may be affected by customs clearance, weather conditions, holidays, or circumstances beyond our control.

Shipping Charges

Shipping costs are calculated based on the destination, package weight, and selected shipping method. Applicable shipping charges will be displayed during checkout before your payment is completed.

Shipping Carriers

Depending on your destination, orders may be shipped using trusted international carriers, including:

• DHL
• FedEx
• Aramex

Carrier selection is determined based on the destination and the most suitable available service.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities. These charges are not included in the shipping fees unless explicitly stated during checkout.

Order Tracking

Once your order has been shipped, tracking information will be provided whenever available, allowing you to monitor your shipment throughout the delivery process.

Delivery Issues

Please ensure that your shipping address is complete and accurate before placing your order.

Top Tanoor is not responsible for delays or failed deliveries resulting from:

• Incorrect or incomplete shipping addresses.
• The recipient being unavailable to accept delivery.
• Customs clearance delays.
• Circumstances beyond the carrier's control.

If a shipment is returned due to an incorrect address or failure to receive the package, additional shipping charges may apply for reshipment.

Damaged or Lost Shipments

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible at info@toptanoor.com. We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at info@toptanoor.com.